What will be the condition of the equipment?
At Parental, Safety is our No. 1 priority. We do thoroughly clean and inspect before each rental. All the equipment we rent are either new or are in excellent condition.
How does Pickup and Delivery works?
Delivery charge includes “Delivery of equipment + Pickup at the end of booking” . Delivery charges are :
- Deliver to Northshore City : $20.00
- Deliver to Auckland Central : $30.00
- Deliver to West Auckland : $40.00
- Deliver to East Auckland : $50.00
- Deliver to South Auckland : $50.00
- Deliver to Auckland Airport : $55.00
If you require us to deliver at your accommodation , prior to your arrival please arrange our equipment storage with hotel or motel staff. If you require us to deliver at Auckland Airport , prior to your arrival please email sales@parental.nz with your flight number , flight landing time and any location if you know (e.g. Car rental company).
We do not have any brick and mortar storefront yet. Though free Pickup is available from our home office at 69A, Sunnynook Road, Forrest Hill, Northshore, Auckland.
How much in advance do we need to book?
We recommend 2-3 days. If there is an urgent requirement email us on sales@parental.nz with the details.
Do you install Car Seat? What is the New Zealand Law for using child restraints?
Due to liability purposes, we do not install car seats, but we can provide an Instructions Booklet on how to install them. It is not a legal requirement, but you can seek the help of Child Restraint Technicians (CRTs) to receive professional advice on installation. Find your nearest CRT : here . For more information about New Zealand laws covering child restraint requirements, Click here .
Why do I need to pay Security Bond?
Security Bond acts as an insurance against any lost or damage. It is returned in full once the equipment is returned back on decided day. Bond is NZD50 or NZD30 per equipment depending on type of equipment. In case of damaged equipment or late returns, the security bond may be applied towards repair costs or additional rental charges.
Is there any late return Charge?
If the equipment is returned more than one day late from the return date, then we do charge in full for any additional days.
What is the maximum number of days I can book?
Minimum 5 days , Maximum 180 days. We recommend rebooking at 3 months so we can check equipment health and replace if necessary. For rent to own send email to sales@parental.nz to receive a quote.